FAQs

SIZING  

Where are your sizing charts? 
You can find our sizing charts here 

 

SHIPPING  

When will I receive my order? 
Domestic orders
For domestic orders (orders within Australia), we use Australia Post as our shipping carrier. If you selected standard shipping at checkout, your order should take between 3 to 10 business days once it is sent out. If you selected express shipping at checkout, your order should be delivered in 1 to 2 business days once it is sent out.  

 

International orders 
At the moment, we are only shipping within Australia, but we’re working hard to make shipping available to other countries.  
 
Do you ship internationally? 
International shipping is currently unavailable. However, we’re working hard to make shipping available to order outside of Australia 

How can I track my order?
For domestic orders (orders within Australia), we use Australia Post as our shipping carrier. If you selected express shipping at checkout, once your order is out for delivery you will receive an email with a tracking number. You can track your order here

International shipping is currently unavailable. However, we’re working hard to make shipping available to order outside of Australia 

What is the cost of shipping? 
For domestic orders, shipping is currently calculated by the total weight of your order:
 

STANDARD SHIPPING 
Weight  Price 
0.0 kg to 0.5 kg  AUD $11.95
0.51 kg to 1.0 kg AUD $15.70
1.1 kg to 3.0 kg AUD $19.35
3.1 kg to 5.0 kg AUD $25.50
EXPRESS SHIPPING
Weight  Price 
0.0 kg to 0.5 kg  AUD $8.95
0.51 kg to 1.0 kg AUD $12.20
1.1 kg to 3.0 kg AUD $15.35
3.1 kg to 5.0 kg AUD $18.50

 



ORDERS 

How long will it take for my order to be packed?
Orders are packed within 1 to 3 business days. You will receive email confirmation when your order is on its way to you. 

Can I cancel my order?
No. Once you have paid for and confirmed your order, you are not able to cancel your order. 

Can I make changes to my order?
No. Once you have paid for and confirmed your order, you are not able to make changes to your order. 
 
Can I exchange my item with another item? 
Yes. We accept exchanges if the following conditions are met: 

  • the item you ordered is returned in the same condition you received it (i.e no marks, stains or defects); and 
  • the item still has its tags attached; and 
  • the item you wish to exchange your original item with is in stock; and
  • the item you wish to exchange is shipped to SHADIE BY EA within 7 days of your request for exchange. 


If the cost of your original item is less than the item you wish to exchange it with, you will be responsible for paying the difference. 

If the cost of your original item is more than the item you wish to exchange it with, SHADIE BY EA will reimburse you with the difference.  

Please note: we do not accept returns or exchanges for underwear due to struct hygiene policies. 

Is there a time limit on exchanges? 
Yes. You must make a request for exchanges within 14 days of your purchase. 

Please note: we do not accept returns or exchanges for underwear due to struct hygiene policies.

Who pays the shipping costs for returns or exchanges?
You are responsible for the costs associated with sending your order to us. However, if your item was faulty, or you were sent the wrong size, colour etc., we will reimburse you the cost of shipping upon receipt of your parcel. 

SHADIE BY EA reserves the right to refuse any return or item for exchange if said items are not received in original condition. Items will not be eligible for return or exchange if they have been marked, contain stains like sweat and deodorant marks, or have other defects. 

Where do I ship my return to? 
SHADIE BY EA
113 VIllage Circuit 
Gregory Hills 
NSW 2557 
Australia 

Can I get a refund on my order? 
Yes. Refunds will be made if any of the items you received are faulty, significantly not as described when you purchased them, or if you were sent the wrong size, colours etc. If any of these apply, please email us at esther@shadiebyea.com.
We do not offer refunds for change of mind. 

When will I receive my refund? 
Refunds will be processed within 5 business of an acceptable claim being approved by SHADIE BY EA. Please remember it can take some time for your bank or credit card company to process and post the refund too.

How will I receive my refund? 
Your refund will be processed using the same payment method you used to make the relevant purchase. Please remember it can take some time for your bank or credit card company to process and post the refund too.